Business Intelligence Reporting Dramatically Enhanced

Once implemented, Synoptix delivered on every one of their expectations. Not only has it saved ICX money, but substantial time as well, proving to be a solid return on investment. According to Mertens, Synoptix has increased ICX efficiency by twenty-fold in account research time alone. “We were able to internalize a lot of the custom reporting, so we didn’t have to pay outside consultants to do custom reports. We created a small super group that had administrative rights over Synoptix. This group has permission to get to the key data that Synoptix can then easily report from. And then we simply give Synoptix users permissions to run reports, and limit their access in whatever manner we require. Plus, once you write a report in Synoptix, you can use that same data across many other reports with ease. We’ve also been able to take our reports and copy them over from database to database to database, which saves a tremendous amount of time. Overall, we’ve saved between one to two hundred hours of consulting time alone.” “You know the efficiency is obvious,” Mertens adds, “when you can put meaningful reports into operations’ hands, because what they really need are the hardcore facts in order to succeed in their respective positions. They can quickly go back to their boss and show what they have outstanding, and even break it down by week. They can easily show our cash needs, ordering process, and our vendors that are performing. Some of them are even using the information to go out and negotiate better contracts with their suppliers. So from an operations standpoint, Synoptix has actually empowered them with the ability to do their jobs much more efficiently as well as adding to the company’s bottom line.”